Quality 101 Foundations
This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality – foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.
Quality 101 Foundations
This program provides a fundamental and practical overview of quality, the evolution of quality systems, and their applications. Problem solving tools and root cause analysis, along with statistics are discussed.
Course Objectives
- Definition of Quality
- Why quality is important to employees, the organization and customers
- Benefits of quality and the concept of cost of quality
- Key concepts of total quality management and process improvement
- Seven commonly used quality tools and how they are used in problem solving
- Understanding of common quality roles
- Introduction to common QMS Standards (ISO 9001, etc.)
- The root cause analysis process
- The role of statistics in decision making and DOE
- A brief history of quality and some noted influences
Target Audience
- Engineers
- Executives
- Managers
- Practitioners
- Supervisors
Agenda
- Defining Quality
- Customer Satisfaction
- Cost/Benefits of Quality
- Quality Systems
- Documentation
- Quality Management
- Standards Overview
- Audits
- Concept of Organizational Excellence
- Review of Quality in Service
- Metrology
- Inspection
- Process diagram
- Statistical decision making
- Evolution of Quality and Gurus
- Continual Improvement
- Benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk
- DOE Intro
- 7 TQM tools
- Root Cause & CAPA
- AIAG core pack
- APQP, FMEA, MSA, SPC, PPAP
Course Delivery
- In-Person Training
- Online Self-Paced
- Training for Teams
- Virtual Live Training
Prerequisites
- None
