Survey Says: 2022 Customer Survey Results

Each year Fox Valley Metrology hopes to capture our customer’s experience. Why, you ask? Simply said, our team is working hard every year to make the customer experience and quality industry better than the year before. Here’s a little hint, quality world outlook is looking great!

Let's Get Right to It

We are excited to share the responses we received for the upcoming 2023 year. With all the information that was compiled from our survey, we took the most pertinent information to help forecast what 2023 has in store. Here is a dashboard of our findings

• Overall Responses
• Satisfaction Score
• Industry Ratings
• Equipment Purchasing Forecast
• Purchasing Forecast
• Customer Hassles
• Industry Trends

Thank you to all who participated in the 2022 Survey. Your voice is important and we are excited that so many customers took time out of their busy day to assist in making the customer experience better. We have received almost 600 responses, which was up 150 from the previous survey!

How are we Doing?

Whether you are receiving calibration, on-site services, repairing equipment or the sale of new equipment, our team is committed to great customer service on all levels. That is why we feel it’s important to ask YOU the customer exactly how we rate. We were pleased to see that our overall rating increased to 4.53 out of 5 compared to the last satisfaction score of 4.1.

This goes to show our dedication to continuous improvement of our ability to take the feedback we receive and make your experience better.

Service Ratings

As they say, the customer is always right. It doesn’t matter what we think, it matters what you, the customer thinks. The results are in, and you all have told us not only did we increase our overall rating, but we also increased our rating in ALL areas. FVM takes pride in great customer service, and we are thrilled that you feel the same way. Here is how we rate:

Forecast Looks Sunny

According to the responses, it is clear our customers are busy! With increasing demands, stricter standards and let’s not forget staffing issues, equipment purchasing is on the horizon. How can that be? With supply chain issues and being short-staffed a hurdle many are facing, better automation and advance equipment are here to help.

We have also broken it down even more into specific categories. As you can see, calibration is key to productivity. Making sure your quality program is running strong comes down to making sure your equipment is working properly.

Customer Needs

Listening to the needs of our customers assists in maximizing the efficiency of our business. We’re here to share some of the most important inconveniences in your eyes. Here is what the survey told us:

It is clear that many businesses are having overwhelming issues with their quality program. The good new is, Fox Valley Metrology has the tools to help. In fact one tool that is FREE to each and every Fox Valley Customer. You might have heard of Metrology360, our fully customizable gage management software. We invite you to participate in one of our monthly training webinars and see for yourself how to instantly reduce your administrative tasks by up to 80%. Register today or reach out to your FVM representative to see what Metrology360 can do for you.

Trending Now

Adjusting to market trends is more important now than ever. How those trends affect your quality program and business is up to you. When asked what you see in store for your business in the next 12 months, we came across some interesting findings.

There is no surprise here that the top 3 trends were supply chain, staffing and inflation. These are also key factors that drive the growth of the market. With rising awareness regarding quality maintenance, it speaks loudly to us that having a quality program that is running efficiently is key. This dashboard view of trends supports the backbone of FVM commitment to quality and exceptional customer service.

In closing, your time is money. Thank you to each and every one of you who participated in the 2022 Customer Survey. Fox Valley Metrology was pleased with the findings, and we hope you are as well.